FAQ


Welcome to AK Spa  FAQ and Support page. 

Here you will find many answers to your questions and concerns. For advanced support please navigate to "our facilities" drop down menu, and select "contact us" for our customer service. 

 

Memberships

  1. Spa membership: $300/yrs regular member with monday and tuesday for special price (limitations apply). wednesday thru sunday 20% off services.  includes 6 spa passes and 2 additional 2hour free treatment (massage or facial).
  2. VIP membership: $1500  includes whole year free SPA pass. Enjoy our Special monday thru Tuesday Pricing for members. 30% off all treatments from Wednesday thru Sunday. 
  3. Diamond Membership: $3000 includes Vip membership, Friends and Family get 30% off when they come together. Free service on your Birthday and your Friends and Family for that day get 40% off. 
    1. VIP Diamond Private Room ( Personalized Robes, towels, slippers, spa products with your own name.)
    2. Amenities ( desserts, juice, teas, cake) Limit once per day.
  4. Please Note: Membership purchases are non-refundable & non-transferable and cannot be shared. AK SPA Reserves all right to to refuse or revoke a membership or deny admission without refund for inappropriate conducts. 
Click here for memberships

 

Things to know

  • Could we wear our own Bikini for the Jaccuzi and its facilities?
    • We do not allow personal wears. However, we provide 1 time use lingeries for both men and women.  
  • Are we able to come in earlier to use the Facilities before our treatment?
    • Yes, we recommend coming in 30mins to an hour prior to your service time to enjoy everything we have to offer.

    Ak Spa Guide

    1. Check-in: Sign-in with front desk to obtain your electronic key. (please keep your key with you at all times.)
    2. Locker: Use your electronic key to open your designated locker.  Arobe, towel, slippers, and disposable underwears are provided in your locker. 
    3. Facilities: To help us keep it sanitary, shower before using our Saunas, Jacuzzi, steam rooms, etc.
      1. NOTE: Please refrain from using Cell Phone in quiet areas.
    4. Co-ed: Please have your robe or gown on before entering any designated area for Co-ed. Put on the uniform you were given and you may go to communal area and enjoy the rest of the sauna facilities.
      1. Food and beverages will be available upon request. (facility attendees will be on patrol reqularly to facilitate your needs. 
    5. Check-out: When finished, return to the locker room. Take a shower and enjoy any of our facilites of your need.  Afterwards get changed to wrap up. Leave any used towels and robes/gowns in the laundry basket. Please return your key to the front desk upon check-out. Pay the accumulated balance on your way out.